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Privacy Policy

At Mindfully, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

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1. What Information We Collect

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We may collect the following personal information:

1.1 Information you provide directly

  • Name and surname

  • Email address

  • Phone number

  • Billing and delivery address

  • Order details

  • Payment details (processed securely by third-party payment providers)

 

1.2 Information collected automatically

  • IP address

  • Browser type & device type

  • Cookies and website usage data

 

1.3 Information collected through third parties

  • Payment providers (e.g., Yoco, PayFast, PayPal)

  • Courier services

  • Marketing platforms (if opted in)

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2. How We Use Your Information

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We use your information to:

  • Process and fulfil orders

  • Deliver products to your address

  • Provide customer service

  • Communicate updates or promotions (only if you opt in)

  • Improve our website experience

  • Prevent fraudulent activity

  • Comply with legal obligations

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3. How We Store & Protect Your Information

We store your information securely and take reasonable steps to prevent:

  • Loss

  • Misuse

  • Unauthorised access

  • Disclosure or modification

Your payment details are never stored on our servers.

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4. Sharing of Personal Information

We do not sell your information. We may share necessary information only with:

  • Courier partners

  • Payment processors

  • IT and website service providers

  • Legal authorities (only if required)

All partners operate under privacy and confidentiality obligations.

 

5. Cookies

We use cookies to:

  • Improve site performance

  • Remember your preferences

  • Analyse website traffic

You may disable cookies in your browser, but some features may not function.

 

6. Your Rights Under POPIA

You have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of information (where legally appropriate)

  • Withdraw consent to marketing communication

  • Lodge a complaint with the Information Regulator

 

7. Data Retention

We keep your information only for as long as necessary for:

  • Fulfilling orders

  • Legal or accounting requirements

  • Customer service history

 

8. Third-Party Links

Our website may contain external links. We are not responsible for the privacy practices of those websites.

 

9. Updates to This Policy

We may update this policy from time to time. The updated version will always be available on our website.

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10. Contact Information

For privacy-related enquiries or POPIA requests:

Email: mindfullysa@gmail.com
Business Name: CreateSA (PTY) Ltd T/A Mindfully

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