Shipping Policy
Thank you for shopping with Mindfully. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Processing Time
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Due to our products been made to order in small batches, our total processing and delivery time is 5 - 10 business days.
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Orders placed over weekends or public holidays will be processed the next business day.
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Custom or pre-order items may take longer.
2. Shipping Methods & Fees
Shipping options are displayed at checkout. Fees may vary depending on:
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Delivery location
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Package weight or size
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Courier service availability
We currently ship via Courier Guy.
3. Delivery Timeframes
Typical delivery times:
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Major cities: 5 -10 business days
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Outlying areas: 6 - 10 business days
These timeframes are estimates and not guaranteed.
We are not responsible for courier delays caused by:
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Weather
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Public holidays
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Strikes
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Incorrect delivery addresses
4. Tracking Information
Once your order is shipped, you will receive:
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A shipping confirmation email
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A tracking number
You can track your parcel directly on the courier’s website.
5. Incorrect or Incomplete Delivery Information
If incorrect details are provided:
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Delivery may be delayed
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Additional courier fees may apply
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We are not responsible for parcels delivered to the wrong address due to customer error
6. Delivery Issues / Failed Deliveries
If the courier is unable to deliver:
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The parcel may be returned to us
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You may be responsible for re-delivery charges
7. Lost, Damaged, or Stolen Parcels
Once your order has been handed to the courier:
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We are not liable for loss, theft, or damage during transit
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Claims must be logged directly with the courier
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We will assist where possible, but cannot guarantee compensation
For damaged parcels, notify us within 48 hours with photos.
8. International Shipping
We currently ship only within South Africa.
9. Contact Information
For any shipping enquiries:
Email: mindfullysa@gmail.com
Whatsapp: +27 84 561 4467